Information We Collect

We may collect the following types of information from users:

• Personal Information: Name, contact details (email, phone number), address, and user credentials.
• Transactional Data: Order history, payment status, and delivery preferences.
• Technical Information: IP address, device type, browser details, and cookies for improving user experience.
• Communication Records: Emails, support tickets, and feedback for service quality improvements.

How We Use the Information

The information collected may be used for:

• User registration and authentication.
• Processing orders and managing deliveries.
• Providing customer support and updates.
• Improving service functionality and system security.
• Complying with applicable legal obligations.

Data Security

We follow standard data protection practices to safeguard your information:

• Secure server infrastructure and encrypted communications.
• Role-based access to information.
• Regular audits and vulnerability checks.

However, no method of transmission over the internet is fully secure. While we strive to protect your information, we cannot guarantee absolute security.

User Rights

You have the right to:

• Access or correct your personal data.
• Withdraw consent at any time (may affect service use).
• Raise a grievance about data usage.

To exercise these rights, please contact us at: [dms.distribution@dms.nic.in]

Changes to the Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the DMS services indicates your acceptance of the updated terms.

Contact Information

For any queries related to this Privacy Policy, please contact:

Delhi Milk Scheme (DMS)

Near Shadipur Depot, West Patel Nagar, New Delhi, Delhi, India - 110008

raman.dms@nic.in

Phone: 011-20838145